Shipping & Returns
Fast, reliable delivery across the EU with secure packaging to preserve compound integrity from our facility to your lab.
Shipping Methods
All orders placed before 2:00 PM CET on business days are dispatched same-day.
Standard EU Shipping
Reliable tracked shipping across all EU member states. Free on orders over €150.
Express EU Shipping
Priority shipping for urgent research needs. Full tracking included with all shipments.
Shipping Details
| Detail | Information |
|---|---|
| Same-Day Cutoff | 2:00 PM CET, Mon–Fri |
| Coverage | All 24 EU SEPA member states |
| Tracking | All shipments include full tracking via email notification |
| Packaging | Discreet, unmarked boxes with temperature-stable packaging |
| Free Shipping | Standard shipping free on orders over €150 |
| Order Confirmation | Email with order ID and tracking sent upon dispatch |
EU Coverage
We deliver to all 24 EU member states participating in the SEPA payment network.
EU Shipping Coverage
Hover over a country to see delivery details
Returns & Refunds
We stand behind the quality of every product. If something isn't right, we'll make it right.
Contact Us
Email support@certapeptides.com within 14 days of delivery with your order number.
Get Authorization
We'll review your request and provide a return authorization number within 1 business day.
Ship It Back
Return the unopened product in its original sealed packaging using the provided instructions.
Receive Refund
Refund processed within 3–5 business days to your original payment method.
Policy Details
If any product fails to meet the purity specifications stated on the COA, we will replace it or issue a full refund at no cost to you.
Unopened products in original packaging may be returned within 14 days of delivery in accordance with EU consumer rights (Directive 2011/83/EU). Return shipping costs are the customer's responsibility.
Report damaged shipments within 48 hours with photographic evidence. We will send a replacement at no additional cost via your original shipping method.
Opened products and items stored outside recommended conditions cannot be returned due to quality and safety regulations.
Need help with an order?
Contact our team at support@certapeptides.com