Shipping & Returns
Fast, reliable delivery across 27 EU countries via Sameday, FAN Courier, and TCE Worldwide. Secure packaging to preserve compound integrity.
Shipping Rates by Zone
All orders placed before 2:00 PM CET on business days are dispatched same-day. Rates shown are per shipment.
Romania
via Sameday · Romania
Hungary & Bulgaria
via Sameday · Hungary, Bulgaria
Western & Northern EU
via TCE Worldwide · Germany, Austria, Netherlands, Belgium, Luxembourg, France, Denmark, Sweden
Southern & Peripheral EU
via TCE Worldwide · Spain, Portugal, Finland, Ireland, Cyprus, Malta
Central & Eastern EU
via TCE Worldwide · Poland, Czech Republic, Slovakia, Slovenia, Croatia, Italy, Greece, Lithuania, Latvia, Estonia
All Countries
| Country | Carrier | Standard | Express | Delivery |
|---|---|---|---|---|
| Romania | Sameday | €4.99 | €9.99 | 1–2 days |
| Hungary | FAN Courier | €12.99 | — | 3–5 days |
| Bulgaria | FAN Courier | €12.99 | — | 3–5 days |
| Poland | FAN Courier | €12.99 | — | 3–5 days |
| Czech Republic | FAN Courier | €12.99 | — | 3–5 days |
| Slovakia | FAN Courier | €12.99 | — | 3–5 days |
| Slovenia | FAN Courier | €12.99 | — | 3–5 days |
| Croatia | FAN Courier | €12.99 | — | 3–5 days |
| Italy | FAN Courier | €12.99 | — | 4–6 days |
| Lithuania | FAN Courier | €12.99 | — | 5–7 days |
| Latvia | FAN Courier | €12.99 | — | 5–7 days |
| Estonia | FAN Courier | €12.99 | — | 5–7 days |
| Netherlands | TCE Worldwide | €12.99 | — | 3–4 days |
| Luxembourg | TCE Worldwide | €12.99 | — | 4–5 days |
| France | TCE Worldwide | €12.99 | — | 4–5 days |
| Sweden | TCE Worldwide | €12.99 | — | 4–6 days |
| Greece | TCE Worldwide | €12.99 | — | 4–5 days |
| Spain | TCE Worldwide | €12.99 | — | 4–7 days |
| Portugal | TCE Worldwide | €12.99 | — | 4–7 days |
| Ireland | TCE Worldwide | €12.99 | — | 4–6 days |
| GB | TCE Worldwide | €12.99 | — | 4–7 days |
| CH | TCE Worldwide | €12.99 | — | 4–7 days |
| NO | TCE Worldwide | €12.99 | — | 5–8 days |
| Germany | TCE Worldwide | €13.99 | — | 4–5 days |
| Austria | TCE Worldwide | €13.99 | — | 2–3 days |
| Belgium | TCE Worldwide | €13.99 | — | 3–4 days |
| Denmark | TCE Worldwide | €13.99 | — | 4–5 days |
| Cyprus | TCE Worldwide | €14.99 | — | 4–5 days |
| Malta | TCE Worldwide | €14.99 | — | 4–5 days |
| Finland | TCE Worldwide | €15.99 | — | 4–7 days |
Shipping Details
| Same-Day Cutoff | 2:00 PM CET, Mon–Fri |
| Coverage | All 27 EU member states |
| Carriers | Sameday (RO/HU/BG), FAN Courier (Central/Eastern EU), TCE Worldwide (Western EU) |
| Tracking | All shipments include full tracking via email notification |
| Packaging | Discreet, unmarked boxes with temperature-stable packaging |
| Order Confirmation | Email with order ID and tracking sent upon dispatch |
Returns & Refunds
We stand behind the quality of every product. If something isn't right, we'll make it right.
Contact Us
Email support@certapeptides.com within 14 days of delivery with your order number.
Get Authorization
We'll review your request and provide a return authorization number within 1 business day.
Ship It Back
Return the unopened product in its original sealed packaging using the provided instructions.
Receive Refund
Refund processed within 3–5 business days to your original payment method.
Policy Details
If any product fails to meet the purity specifications stated on the COA, we will replace it or issue a full refund at no cost to you.
Unopened products in original packaging may be returned within 14 days of delivery in accordance with EU consumer rights (Directive 2011/83/EU). Return shipping costs are the customer's responsibility.
Report damaged shipments within 48 hours with photographic evidence. We will send a replacement at no additional cost via your original shipping method.
Opened products and items stored outside recommended conditions cannot be returned due to quality and safety regulations.
Need help with an order?
Contact our team at support@certapeptides.com