Shipping & Returns
Fast, reliable delivery across all 27 EU countries plus Switzerland, the UK, Norway, Iceland, Israel, and Serbia via Sameday and TCE Worldwide, with DHL Express for Express. Secure packaging to preserve compound integrity.
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Enter your AWB and the email you used at checkout to see live carrier events and the destination-country last-mile code.
Shipping Rates by Zone
All orders placed before 2:00 PM CET on business days are dispatched same-day. Rates shown are per shipment.
Romania
via Sameday · Romania
Central/Eastern EU + Italy + Baltics
via TCE Worldwide · Hungary, Bulgaria, Poland, Czech Republic, Slovakia, Slovenia, Croatia, Italy, Lithuania, Latvia, Estonia
Rates vary by destination — see the full country table below.
Western & Northern EU + Greece
via TCE Worldwide · Germany, Austria, Netherlands, Belgium, Luxembourg, France, Denmark, Sweden, Greece
Rates vary by destination — see the full country table below.
Southern & Peripheral EU + UK, Switzerland, Norway, Iceland, Israel, Serbia
via TCE Worldwide · Spain, Portugal, Finland, Ireland, Cyprus, Malta, United Kingdom, Switzerland, Norway, Iceland, Israel, Serbia
Rates vary by destination — see the full country table below.
All Countries
| Country | Carrier | Standard | Express | Delivery |
|---|---|---|---|---|
| Romania | Sameday | €4.99 | €14.99 | 1–2 days |
| Netherlands | TCE Worldwide · DHL Express | €12.99 | €35.99 | 10–12 days |
| Luxembourg | TCE Worldwide · DHL Express | €12.99 | €35.99 | 11–12 days |
| France | TCE Worldwide · DHL Express | €12.99 | €35.99 | 11–13 days |
| Sweden | TCE Worldwide · DHL Express | €12.99 | €37.99 | 11–14 days |
| Greece | TCE Worldwide · DHL Express | €12.99 | €34.99 | 11–14 days |
| Spain | TCE Worldwide · DHL Express | €12.99 | €37.99 | 11–13 days |
| Portugal | TCE Worldwide · DHL Express | €12.99 | €37.99 | 8–10 days |
| Ireland | TCE Worldwide · DHL Express | €12.99 | €37.99 | 10–12 days |
| United Kingdom | TCE Worldwide · DHL Express | €12.99 | €45.99 | 12–15 days |
| Switzerland | TCE Worldwide · DHL Express | €12.99 | €45.99 | 4–7 days |
| Norway | TCE Worldwide · DHL Express | €12.99 | €45.99 | 5–8 days |
| Serbia | TCE Worldwide · DHL Express | €12.99 | €45.99 | 5–8 days |
| Hungary | TCE Worldwide · DHL Express | €13.99 | €34.99 | 10–12 days |
| Bulgaria | TCE Worldwide · DHL Express | €13.99 | €34.99 | 10–12 days |
| Poland | TCE Worldwide · DHL Express | €13.99 | €35.99 | 10–12 days |
| Czech Republic | TCE Worldwide · DHL Express | €13.99 | €35.99 | 10–12 days |
| Slovakia | TCE Worldwide · DHL Express | €13.99 | €35.99 | 10–12 days |
| Slovenia | TCE Worldwide · DHL Express | €13.99 | €35.99 | 10–12 days |
| Croatia | TCE Worldwide · DHL Express | €13.99 | €35.99 | 11–13 days |
| Italy | TCE Worldwide · DHL Express | €13.99 | €35.99 | 10–12 days |
| Lithuania | TCE Worldwide · DHL Express | €13.99 | €37.99 | 10–12 days |
| Latvia | TCE Worldwide · DHL Express | €13.99 | €37.99 | 10–12 days |
| Estonia | TCE Worldwide · DHL Express | €13.99 | €37.99 | 10–12 days |
| Germany | TCE Worldwide · DHL Express | €13.99 | €34.99 | 12–14 days |
| Austria | TCE Worldwide · DHL Express | €13.99 | €34.99 | 10–11 days |
| Belgium | TCE Worldwide · DHL Express | €13.99 | €35.99 | 10–12 days |
| Denmark | TCE Worldwide · DHL Express | €13.99 | €37.99 | 11–13 days |
| Cyprus | TCE Worldwide · DHL Express | €14.99 | €37.99 | 8–9 days |
| Malta | TCE Worldwide · DHL Express | €14.99 | €37.99 | 8–9 days |
| Finland | TCE Worldwide · DHL Express | €15.99 | €37.99 | 12–14 days |
| Iceland | TCE Worldwide · DHL Express | €15.99 | €45.99 | 10–14 days |
| Israel | TCE Worldwide · DHL Express | €15.99 | €45.99 | 10–14 days |
Shipping Details
| Same-Day Cutoff | 2:00 PM CET, Mon–Fri |
| Coverage | All 27 EU member states plus Switzerland, the UK, Norway, Iceland, Israel, and Serbia — 33 destinations |
| Standard Carriers | Sameday (Romania), TCE Worldwide (all cross-border EU + UK/Switzerland/Norway/Iceland/Israel/Serbia) |
| Express Carrier | DHL Express (all 32 cross-border destinations); Sameday national door-to-door in Romania |
| Heavy-parcel surcharge | €5.00 added to Express orders with a subtotal of €250.00 or more (does not apply to Romania). |
| Tracking | All shipments include full tracking via email notification |
| Packaging | Discreet, unmarked boxes with temperature-stable packaging |
| Order Confirmation | Email with order ID and tracking sent upon dispatch |
Returns & Refunds
We stand behind the quality of every product. If something isn't right, we'll make it right.
Contact Us
Email support@certapeptides.com within 14 days of delivery with your order number.
Get Authorization
We'll review your request and provide a return authorization number within 1 business day.
Ship It Back
Return the unopened product in its original sealed packaging using the provided instructions.
Receive Refund
Refund processed within 3–5 business days to your original payment method.
Policy Details
If any product fails to meet the purity specifications stated on the COA, we will replace it or issue a full refund at no cost to you.
Unopened products in original packaging may be returned within 14 days of delivery in accordance with EU consumer rights (Directive 2011/83/EU). Return shipping costs are the customer's responsibility.
Report damaged shipments within 48 hours with photographic evidence. We will send a replacement at no additional cost via your original shipping method.
Opened products and items stored outside recommended conditions cannot be returned due to quality and safety regulations.
Need help with an order?
Contact our team at support@certapeptides.com