Shipping & Returns
Fast, reliable delivery across all 27 EU countries plus Switzerland, the UK, Iceland, Israel, and Serbia via Sameday, GLS and TCE Worldwide, with DHL Express for Express. Secure packaging to preserve compound integrity.
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Enter your AWB and the email you used at checkout to see live carrier events and the destination-country last-mile code.
Shipping Rates by Zone
All orders placed before 2:00 PM CET on business days are dispatched same-day. Rates shown are per shipment.
Romania
via Sameday · Romania
Core EU (GLS road network)
via GLS · Germany, Austria, Belgium, Netherlands, Luxembourg, Hungary, Czech Republic, Slovakia, Slovenia, Croatia, Poland, Italy, Spain, Ireland, France, Greece, Portugal, Bulgaria
Rates vary by destination — see the full country table below.
Lithuania · Latvia · Estonia
via TCE Worldwide · Lithuania, Latvia, Estonia
Denmark · Sweden
via TCE Worldwide · Denmark, Sweden
Rates vary by destination — see the full country table below.
Southern & Peripheral EU + Switzerland, Iceland, Israel
via TCE Worldwide · Finland, Cyprus, Malta, Switzerland, Iceland, Israel
Rates vary by destination — see the full country table below.
UK · Serbia (DHL Express only)
via DHL Express · United Kingdom, Serbia
All Countries
| Country | Carrier | Standard | Express | Delivery |
|---|---|---|---|---|
| Romania | Sameday | €4.99 | €14.99 | 1–2 days |
| Sweden | TCE Worldwide · DHL Express | €12.99 | €37.99 | 11–14 days |
| Switzerland | TCE Worldwide · DHL Express | €12.99 | €45.99 | 10–13 days |
| Lithuania | TCE Worldwide · DHL Express | €13.99 | €37.99 | 10–12 days |
| Latvia | TCE Worldwide · DHL Express | €13.99 | €37.99 | 10–12 days |
| Estonia | TCE Worldwide · DHL Express | €13.99 | €37.99 | 10–12 days |
| Denmark | TCE Worldwide · DHL Express | €13.99 | €37.99 | 11–13 days |
| Cyprus | TCE Worldwide · DHL Express | €14.99 | €37.99 | 8–9 days |
| Malta | TCE Worldwide · DHL Express | €14.99 | €37.99 | 8–9 days |
| Finland | TCE Worldwide · DHL Express | €15.99 | €37.99 | 12–14 days |
| Iceland | TCE Worldwide · DHL Express | €15.99 | €45.99 | 10–14 days |
| Israel | TCE Worldwide · DHL Express | €15.99 | €45.99 | 10–14 days |
| Hungary | GLS · DHL Express | €17.99 | €34.99 | 3–7 days |
| Bulgaria | GLS · DHL Express | €17.99 | €34.99 | 3–7 days |
| Poland | GLS · DHL Express | €17.99 | €35.99 | 3–7 days |
| Czech Republic | GLS · DHL Express | €17.99 | €35.99 | 3–7 days |
| Slovakia | GLS · DHL Express | €17.99 | €35.99 | 3–7 days |
| Slovenia | GLS · DHL Express | €17.99 | €35.99 | 3–7 days |
| Croatia | GLS · DHL Express | €17.99 | €35.99 | 3–7 days |
| Italy | GLS · DHL Express | €17.99 | €35.99 | 3–7 days |
| Germany | GLS · DHL Express | €17.99 | €34.99 | 3–7 days |
| Austria | GLS · DHL Express | €17.99 | €34.99 | 3–7 days |
| Netherlands | GLS · DHL Express | €17.99 | €35.99 | 3–7 days |
| Belgium | GLS · DHL Express | €17.99 | €35.99 | 3–7 days |
| Luxembourg | GLS · DHL Express | €17.99 | €35.99 | 3–7 days |
| France | GLS · DHL Express | €17.99 | €35.99 | 3–7 days |
| Greece | GLS · DHL Express | €17.99 | €34.99 | 3–7 days |
| Spain | GLS · DHL Express | €17.99 | €37.99 | 3–7 days |
| Portugal | GLS · DHL Express | €17.99 | €37.99 | 3–7 days |
| Ireland | GLS · DHL Express | €17.99 | €37.99 | 3–7 days |
| United Kingdom | DHL Express | €45.99 | €45.99 | 3–4 days |
| Serbia | DHL Express | €45.99 | €45.99 | 3–4 days |
Shipping Details
| Same-Day Cutoff | 2:00 PM CET, Mon–Fri |
| Coverage | All 27 EU member states plus Switzerland, the UK, Iceland, Israel, and Serbia — 32 destinations |
| Standard Carriers | Sameday (Romania), GLS (core EU road network), TCE Worldwide (remaining EU + UK/Switzerland/Iceland/Israel/Serbia) |
| Express Carrier | DHL Express (all 31 cross-border destinations); Sameday national door-to-door in Romania |
| Heavy-parcel surcharge | €5.00 added to Express orders with a subtotal of €250.00 or more (does not apply to Romania). |
| Tracking | All shipments include full tracking via email notification |
| Packaging | Discreet, unmarked boxes with temperature-stable packaging |
| Order Confirmation | Email with order ID and tracking sent upon dispatch |
Returns
We stand behind the quality of every product. If something isn't right, we'll make it right.
Contact Us
Email support@certapeptides.com within 14 days of delivery with your order number.
Get Your RMA
We confirm eligibility and send your Return Merchandise Authorization (RMA) number and instructions within 1 business day.
Ship It Back
Return the unopened product in its original sealed packaging following your RMA instructions. Return shipping is paid by you, unless the return is due to our error.
Receive Your Reimbursement
Once we receive and inspect the return, your payment is reimbursed to your original payment method within 14 days, as provided by EU consumer law.
Policy Details
If a product doesn't match the purity specification on its published COA, contact us with your batch number — we investigate against the lot's independent third-party report and replace any product that fails it, at no cost to you.
Unopened products in original sealed packaging may be returned within 14 days of delivery in accordance with EU consumer rights (Directive 2011/83/EU). Return shipping is paid by you, unless the return is due to our error.
Report damaged shipments within 48 hours of delivery with photos of the outer box, inner packing, and any affected vials with labels legible. Confirmed transit damage is replaced at no additional cost via your original shipping method.
Opened products and items stored outside recommended conditions cannot be returned due to quality and safety regulations.
Need help with an order?
Contact our team at support@certapeptides.com